Shipping & Returns

Shipping Policy

To return your product, you should mail your product to: 1731 Princess Circle, Naperville, IL 60564

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.


Returns Policy 

The nature of our business is to provide custom decorated apparel items.  Artwork and items are approved prior to shipping. Occasionally their are defects in the garments or defects in the process of decorating them.  We do allow 2% for defects on custom orders and will do everything in our power to provide you with the correct amount of shirts required for your order. Manufacturers inks vary in color from year to year and we do our best to match as close as possible to original colors. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Because we deal in Custom work several types of goods are exempt from being returned. 

  • Apparel Items that have been used/washed and not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • We are unable to offer a return for custom printed merchandise. 
  • However If there is a material defect or a printing defect we will offer a discount or to reprint problem shirts.

There are certain situations where only partial refunds are granted: (if applicable)

What to do if this happens:

Please contact us at:  Include your order/invoice number along with the date of receipt. Tell us what is wrong.  If possible, take a photo of the issue (we may request this later). We will respond within 7 business days.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at:

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 1731 Princess Circle, Naperville, IL 60564.