The nature of our business is to provide custom decorated apparel items. Artwork and items are approved prior to shipping. Occasionaly their are defects in the garments or defects in the process of decorating them. We do allow 2% for defects on custom orders and will do everything in our power to provide you with the correct amount of shirts required for your order.
If for any reason you are unhappy with the item we will do everything in our powers to make it right. Please send us an email with your concerns and we will take care of it promptly. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the US.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.